1. Introduction

NewWorldProjectAgency ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website, digital services, and client relationships.

We understand that privacy is important to you, and we take our responsibility to protect your data seriously. This policy applies to all individuals who visit our website, engage with our services, or communicate with us in any capacity.

2. Information We Collect

We collect various types of information to provide and improve our services:

• Contact Information: Name, email address, phone number, company name, and mailing address when you fill out contact forms or request information.
• Service Information: Project details, requirements, preferences, and communication records when you engage our services.
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, referring website, and other analytical information collected through cookies and similar technologies.
• Communication Data: Records of emails, calls, and messages exchanged with our team.
• Payment Information: Billing address, invoice details, and transaction information (payment processing is handled by secure third-party providers).

3. How We Use Your Information

We use collected information for legitimate business purposes:

• Providing and delivering our services and responding to your inquiries
• Communicating project updates, invoices, and service notifications
• Personalizing your experience and improving our website functionality
• Marketing and promotional purposes (with your consent)
• Conducting analytics to understand user behavior and optimize our services
• Complying with legal obligations and protecting our rights
• Preventing fraudulent activities and ensuring information security
• Developing new features and improvements to our services

4. Legal Basis for Processing

Under applicable data protection laws including GDPR, we process personal information based on the following legal grounds:

• Contractual Necessity: Information necessary to perform our services and fulfill client agreements
• Legitimate Interests: Business operations, service improvement, and legal compliance
• Consent: Marketing communications and non-essential analytics (with your explicit consent)
• Legal Obligation: Compliance with tax, employment, and regulatory requirements

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our services (hosting, payment processing, analytics, email services)
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In case of merger, acquisition, or sale of our company
• With Your Consent: When you explicitly authorize us to share information with third parties

All service providers are contractually bound to protect your information and use it only for purposes necessary to deliver their services.

6. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for all data transmitted over the internet
• Secure data storage with restricted access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Incident response procedures for data breach scenarios

While we maintain strict security protocols, no system is completely secure. We encourage you to use strong passwords and protect your account information.

7. Your Data Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the data we hold about you
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your data (subject to legal retention requirements)
• Right to Restrict Processing: Limit how we use your information
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Opt-out of marketing communications or certain processing activities
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at privacy@newworldproject.agency with "Data Rights Request" in the subject line.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website traffic. These include:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Collect information about how users interact with our site
• Marketing Cookies: Track user behavior for targeted advertising (requires consent)

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality. For more information, visit www.allaboutcookies.org.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Contact information: Retained for communication and service delivery purposes
• Service and project data: Retained for the duration of the engagement plus 3-7 years for legal compliance
• Website analytics: Retained for 24 months
• Marketing data: Retained until you unsubscribe or withdraw consent

Upon request, we will securely delete your information except where retention is required by law.

10. Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any external services before providing personal information.

11. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child has provided us with personal information, we will promptly delete such information and terminate the child's account if applicable. Parents or guardians who believe their child's information has been collected should contact us immediately.

12. International Data Transfers

As a company based in Switzerland, we may transfer your information to countries outside the European Economic Area. When we do so, we implement appropriate safeguards including Standard Contractual Clauses, adequate adequacy decisions, or your explicit consent to ensure your data receives the same level of protection as required by applicable laws.

13. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know what personal information is collected and how it is used
• Right to delete personal information collected from you
• Right to opt-out of the "sale" or sharing of personal information
• Right to non-discrimination for exercising your privacy rights

To submit a CCPA/CPRA request, please contact privacy@newworldproject.agency with your request details.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services following the posting of revised Privacy Policy means you accept and agree to the changes.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

NewWorldProjectAgency

Email: privacy@newworldproject.agency

Mail: Route de l'Industrie 71, 1784 Courtepin, Switzerland

For GDPR-related inquiries, you may also contact our Data Protection Officer or lodge a complaint with your local data protection authority.